Ok guys, I have Wise techs stumped so far... I just finally finished packaging labVIEW 7 and when uninstalling, it gets to 1 sec, then rolls back and throws up a FATAL ERROR warning box without any codes or statements... installes and runs fine, just uninstall... Wise is working on it but wanted to run it by you guys as well...
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Hi Rodina;

Clear all Application Event logs and then run your MSI again, this time the error would be recorded in the event log, try pasting that error here.
Answered 10/14/2005 by: wiseapp
Second Degree Green Belt

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Did you try to uninstall it with verbose logging via command line? That should tell you something.

MSIEXEC /x Filename.msi /L*V "Full Path to Log File.log"
Answered 10/14/2005 by: VikingLoki
Second Degree Brown Belt

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you asked for it...

[Header]
Signature=VISE
Version=0001
RemoveInUseFiles=0
RegistryKeyName=
Product Name=TestGen Plug-in
[WinNT]
AdminPrivileges=1
[AlwaysRemoveRegKeys]
0=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TestGen Plug-in from IE
count=1
[IniEntries]
0=AlwaysRemoveRegKeys,0,C:\DOCUME~1\Taibhse\LOCALS~1\Temp\~vis0000\uninstal.log,HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TestGen Plug-in from IE
1=AlwaysRemoveRegKeys,count,C:\DOCUME~1\Taibhse\LOCALS~1\Temp\~vis0000\uninstal.log,1
[RegKeys]
0=HKEY_CLASSES_ROOT,MIME
count=18
1=HKEY_CLASSES_ROOT,MIME\Database
2=HKEY_CLASSES_ROOT,MIME\Database\Content Type
3=HKEY_CLASSES_ROOT,MIME\Database\Content Type\application/x-tst-file
4=HKEY_CLASSES_ROOT,MIME
5=HKEY_CLASSES_ROOT,MIME\Database
6=HKEY_CLASSES_ROOT,MIME\Database\Content Type
7=HKEY_CLASSES_ROOT,MIME\Database\Content Type\application/x-wtk-file
8=HKEY_CLASSES_ROOT,CLSID
9=HKEY_CLASSES_ROOT,CLSID\{1A65F0C5-AC05-11D5-AF77-00E02998142A}
10=HKEY_CLASSES_ROOT,CLSID\{1A65F0C5-AC05-11D5-AF77-00E02998142A}\EnableFullPage
11=HKEY_CLASSES_ROOT,CLSID\{1A65F0C5-AC05-11D5-AF77-00E02998142A}\EnableFullPage\.tst
12=HKEY_CLASSES_ROOT,CLSID
13=HKEY_CLASSES_ROOT,CLSID\{1A65F0C5-AC05-11D5-AF77-00E02998142A}
14=HKEY_CLASSES_ROOT,CLSID\{1A65F0C5-AC05-11D5-AF77-00E02998142A}\EnableFullPage
15=HKEY_CLASSES_ROOT,CLSID\{1A65F0C5-AC05-11D5-AF77-00E02998142A}\EnableFullPage\.wtk
16=HKEY_CLASSES_ROOT,.tst
17=HKEY_CLASSES_ROOT,.wtk
[RegNames2]
0=HKEY_CLASSES_ROOT||MIME\Database\Content Type\application/x-tst-file||CLSID|| || ||1121267591
count=4
1=HKEY_CLASSES_ROOT||MIME\Database\Content Type\application/x-wtk-file||CLSID|| || ||1121267591
2=HKEY_CLASSES_ROOT||.tst||Content Type|| || ||1037719316
3=HKEY_CLASSES_ROOT||.wtk||Content Type|| || ||2667876079
[Files]
count=15
0=C:\Program Files\Internet Explorer\Plugins\nptgeqplugin.dll
1=C:\Program Files\Internet Explorer\Plugins\npTGEQhelp.html
2=C:\Program Files\Internet Explorer\Plugins\npTGEQPlugin.dat
3=C:\Documents and Settings\Taibhse\Desktop\TestGen Plug-in Test\htmltest.htm
4=C:\Documents and Settings\Taibhse\Desktop\TestGen Plug-in Test\vertest.htm
5=C:\Documents and Settings\Taibhse\Desktop\TestGen Plug-in Test\htmltest.tst
6=C:\Documents and Settings\Taibhse\Desktop\TestGen Plug-in Test\versioninfo.wtk
7=C:\Program Files\Internet Explorer\Plugins\TGEQA.TTF
8=C:\Program Files\Internet Explorer\Plugins\TGEQAB.TTF
9=C:\Program Files\Internet Explorer\Plugins\TGEQAI.TTF
10=C:\Program Files\Internet Explorer\Plugins\TGEQAS.TTF
11=C:\Program Files\Internet Explorer\Plugins\TGEQASI.TTF
12=C:\Program Files\Internet Explorer\Plugins\TGEQM.TTF
13=C:\Program Files\Internet Explorer\Plugins\TGEQS.TTF
14=C:\Program Files\Internet Explorer\Plugins\TGEQABI.TTF
[Directories2]
0=C:\Documents and Settings
count=4
1=C:\Documents and Settings\Taibhse
2=C:\Documents and Settings\Taibhse\Desktop
3=C:\Documents and Settings\Taibhse\Desktop\TestGen Plug-in Test
[Strings]
IDS_STRING1=Are you sure you want to completely remove the selected application and all of its components?
IDS_STRING2=Confirm File Deletion
IDS_STRING3=The system indicates that the following shared file is no longer used by any programs.
IDS_STRING4=Remove Shared File?
IDS_STRING5=Uninstall successfully completed.
IDS_STRING6=Uninstall
IDS_STRING7=If any programs are still using this file and it is removed, those programs may not function. Are you sure you want to remove the shared file?
IDS_STRING8=Uninstall was partially successful.
IDS_ADMINPRIVILEGESNEEDED=Administrative privileges are needed to uninstall this software.
IDS_YES=&Yes
IDS_NO=&No
IDS_YESTOALL=Yes to &All
IDS_REMOVINGFILE=Removing File:
IDS_STRING16=You must shut down and restart your computer before the new settings will take effect.
IDS_STRING17=Do you want to restart your computer now?
Answered 10/14/2005 by: rodina00
Orange Belt

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I don't think u have the right piece of information requested from by vikingloki. Please post the contents of the log file generated during uninstall.
Answered 10/14/2005 by: sridtech
Senior Yellow Belt

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Hi Rodina:

From the log it seems there seems to be a shared file that is not removed. I believe this is causing the said problem
Answered 10/14/2005 by: wiseapp
Second Degree Green Belt

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Sorry, try this:

Property(S): FavoritesFolder = C:\Documents and Settings\Taibhse\Favorites\
Property(S): INSTALLDIR36 = C:\Program Files\Netscape\
Property(S): portaccess = C:\Program Files\Curricular\LabVIEW7\LabVIEW 7.0\examples\portaccess\
Property(S): topicidx = C:\Program Files\Curricular\LabVIEW7\LabVIEW 7.0\manuals\index\topicidx\
Property(S): _oldvers = C:\Program Files\Curricular\LabVIEW7\LabVIEW 7.0\vi.lib\_oldvers\
Property(S): NIUninstaller = C:\Program Files\Curricular\LabVIEW7\Shared\NIUninstaller\
Property(S): Top_Level_App = C:\Program Files\Curricular\LabVIEW7\LabVIEW 7.0\examples\general\templates\Top Level App\
Property(S): errors37 = C:\Program Files\Curricular\LabVIEW7\LabVIEW 7.0\user.lib\errors\
Property(S): NetHoodFolder = C:\Documents and Settings\Taibhse\NetHood\
Property(S): Curricular_Software = C:\Documents and Settings\All Users\Start Menu\Curricular Software\
Property(S): PackageCode = {1CE58213-52C7-4F60-B9A7-C877FDD72A34}
Property(S): VersionNT = 501
Property(S): USERNAME = IATS
Property(S): COMPANYNAME = University of Missouri
Property(S): Installed = 00:00:00
Property(S): ARPINSTALLLOCATION = C:\Program Files\Curricular\LabVIEW7\LabVIEW 7.0\
Property(S): DATABASE = C:\WINDOWS\Installer\3b4485.msi
Property(S): Privileged = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): MsiNetAssemblySupport = 1.1.4322.2032
Property(S): Time = 13:16:54
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 26
Property(S): ScreenY = 1024
Property(S): ScreenX = 1280
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = UNIVERSI-FBD69E
Property(S): UserLanguageID = 1033
Property(S): UserSID = S-1-5-21-2723333371-1425881832-3729953929-1003
Property(S): LogonUser = Taibhse
Property(S): AdminUser = 1
Property(S): VirtualMemory = 2215
Property(S): PhysicalMemory = 1023
Property(S): Intel = 15
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): RemoteAdminTS = 1
Property(S): WindowsVolume = C:\
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 2
Property(S): WindowsBuild = 2600
Property(S): VersionMsi = 3.01
Property(S): VersionDatabase = 200
Property(S): PRODUCTLANGUAGE = 1033
Property(S): CLIENTPROCESSID = 220
Property(S): CLIENTUILEVEL = 2
Property(S): CURRENTDIRECTORY = C:\Documents and Settings\Taibhse
Property(S): REMOVE = ALL
Property(S): ProductState = 5
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 139175368
Property(S): PrimaryVolumeSpaceRequired = -661608
Property(S): PrimaryVolumeSpaceRemaining = 139836976
Property(S): PrimaryVolumePath = C:
MSI (s) (24:84) [13:16:54:078]: Cleaning up uninstalled install packages, if any exist
MSI (s) (24:84) [13:16:54:078]: MainEngineThread is returning 1603
MSI (s) (24:40) [13:16:54:078]: Destroying RemoteAPI object.
MSI (s) (24:BC) [13:16:54:078]: Custom Action Manager thread ending.
=== Logging stopped: 10/14/2005 13:16:54 ===
MSI (c) (DC:74) [13:16:54:093]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (DC:74) [13:16:54:093]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/14/2005 13:16:54 ===


Wise is thinking that Windows installer 3.0 might be causing the issue and they recommended using Windows installer v2.0 instead... Doesn't make sense since all of oour machine have Windows installer 3.0 on them...
Answered 10/14/2005 by: rodina00
Orange Belt

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Hi Rodina,

Error 1603 can mean a lot of things. Is there more information in the logfile (like an action with return code 3, or another error code?). Could you please post it?

Ilikebananas
Answered 10/17/2005 by: Ilikebananas
Purple Belt

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and the winner is...

Wise captured a few registry entries that it didn't need to and if you didn't look incredibly close you would miss them:

HKCR... WININST.MSG
HKCR... WININST.INSTALLER
HKLM... MSI.DLL

It took Wise 2 days to figure this one out, so I don't feel so bad now :)
Answered 10/19/2005 by: rodina00
Orange Belt

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he he he, funny.
Answered 10/20/2005 by: brenthunter2005
Fifth Degree Brown Belt

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