Explorer.exe has stopped working
We have ran into a very strange kind of problem. When Sugar Sync is running in background and we try to right click any file/folder on computer, we are presented with big fat message of explorer.exe crash. Following is the dump of the crash
Problem Event Name:BEX64
Fault Module Name:SugarSyncVFSNamespace64.dll_unloaded
Fault Module Version:0.0.0.0
Fault Module Timestamp:536923dc
Additional Information 1:9968
Additional Information 2:9968fd666a6ed58efbbe53652b5b6bd1
Additional Information 3:24a1
Additional Information 4:24a1f2c5b2f2b5c4b0f8d6a1f0e7a74c
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This issue was traced back to the vendor site to see if the application with the version provided to us has any known bugs. Refer the following web page for the entire conversation that took place between different users of the application and the support team of the application.
However, all we could trace was users reporting the explorer.exe crash. though some non authentic forums have suggested issues which sound absolutely absurd to us, like mentioned below
a. Start the computer in safe mode with command prompt.
b. On the command prompt type “msconfig.exe” without quotation and hit enter.
c. Then follow the steps in http://support.microsoft.com/kb/929135
Another solution mentioned on microsoft forum is as follows
There are no answers at this time