Hi there

I have packaged Real Player 10.5 using Wise Package Studio 6 (setup capture). I have installed it, and it runs normally other that an error that appears in the application event log:

Error 1
Detection of product '{0DE977BB-70C9-4D0E-83D5-CF2F61047645}', feature 'Complete', component '{D95F1A42-171B-4135-B2FF-6D1570E66E8E}' failed. The resource 'HKEY_CURRENT_USER\Software\RealNetworks\Msg\Preferences\AudioAlert\' does not exist

The product GUID {0DE977BB-70C9-4D0E-83D5-CF2F61047645} refers to RealPlayer and the component GUI {D95F1A42-171B-4135-B2FF-6D1570E66E8E} refers to "category.dat" which consists of two files category.dat and scategory.dat which reside in "Windows\Profiles\Application Data\Real\Msg\".

The key path is a HKCU entry (to avoid any ICE38 and ICE57 errors) which is "HKEY_CURRENT_USER\Software\RealNetworks\Msg\Preferences\AudioAlert\".

I have checked both the files and the registry entry and they do appear ok following the installation but I cannot determine why the error should appear.

Any ideas?

Thanks
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Does the repair occur everytime Real Player is executed?
If it only occur once then that event is part of the user self-healing aka "Profile fix" that is normal.
Answered 11/01/2006 by: AngelD
Red Belt

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Hi orionuk,
you are chasing useless things here. You can delete this stuff, because this user specific keys and files are created on the fly, when a user starts RP for the first time.
Please check the Appdeploy KB-page for Realplayer:
http://itninja.com/link/realplayer-knowledge-base-home
There you find many usefull tips for this "very special piece of software".
Regards, Nick
Answered 11/01/2006 by: nheim
Tenth Degree Black Belt

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