Hi,

I have created an MSI package for "Xcelsius2008" Business Object component using WISE Package Studio 5.5. I could able to run MSI in the user machine and can see all the required files copied correclty. When the user try to open the application after installation from StartMenu->Programs, getting the message "Failed to copy the document" and the application is not opening. Please help me how to rectify this.
Thanks in advance
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Use procmon to locate the missing file/permission issue.
Answered 11/27/2008 by: Jamie B
Orange Senior Belt

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Could you please eloborate on how and what needs to be done using Procmon
Answered 11/27/2008 by: Rajasekar_BS
Yellow Belt

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ProcMon is a process, file and registry monitor. When you run it, it enumerates all file and registry access that takes place as processes execute. You will need to set up exclusions (e.g. your anti-virus program's executable) in order to keep the view manageable. The two most important 'Results' to look for are 'NAME NOT FOUND' for files and folders which are missing and 'ACCESS DENIED' for file system or registry permissioning errors.

To be completely honest - and no offence is intended - if you don't understand what it tells you, you're in the wrong job.

Of course, you may already have a favoured process/file/registry monitor, in which case use that instead of ProcMon.
Answered 11/27/2008 by: VBScab
Red Belt

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Sekhar,

To get started with Process Monitor (ProcMon) have a look at:
Advanced Windows Troubleshooting with Sysinternals Process Monitor
http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=346
Answered 11/27/2008 by: AngelD
Red Belt

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ORIGINAL: AngelD
http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=346
...for which you will need to download and install Microsoft Silverlight, BTW.
Answered 11/27/2008 by: VBScab
Red Belt

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Yeah, seems that Microsoft are using Silverlight for everything now days.
Answered 11/27/2008 by: AngelD
Red Belt

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Hi All,

Thank you very much for all your suggestions and support.
After i downloaded and installed "install_flash_player_10_active_x", my issue is fixed.

Thanx again
Answered 11/30/2008 by: Rajasekar_BS
Yellow Belt

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ORIGINAL: Rajasekar_BS
After i downloaded and installed "install_flash_player_10_active_x", my issue is fixed.
Did the vendor's installation instructions not list that as a pre-requisite? Is their installation routine too stupid to detect that it was a) required and b) not present? I presume you have added THAT to YOUR package? I presume further that, if the answer to my first question is 'No', that you have suggested that the vendor documents the requirement?
Answered 12/01/2008 by: VBScab
Red Belt

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