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I know what the error means but I'm not sure how to fix it. I'm using WPS. The logfile reports this:

MSI (s) (74:08) [11:13:09:733]: Note: 1: 2714 2: LIB_ZI~C|lib/zi/Pacific
DEBUG: Error 2714: Invalid value for default folder name: LIB_ZI~C|lib/zi/Pacific.
MSI (s) (74:08) [11:13:09:733]: Product: Oracle Briefing Book_Reader 10.1.3.4.1 -- Internal Error 2714. LIB_ZI~C|lib/zi/Pacific

Looking in the Directory table I find:
INSTALLDIR27 TARGETDIR LIB_ZI~C|lib/zi/Pacific

The actual path it's refering to is C:\Program Files\Oracle Business Intelligence\SABBReader\_jvm\lib\zi\Pacific
and there are files in that directory. There are no merge modules.
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Entries in the Directory table must be self-contained and not contain sub-folders i.e. you must have separate rows for 'ib', 'zi' and 'Pacific'.

As you're a WPS user and, from my guess, none too au fait with directly editing the MSI tables (which would be the quickest way), I would first create a back-up of the MSI/MST, so that we have a fast route back to where we are now.

Then I'd go back the Installation Expert/Files view, delete the folder structure beneath 'C:\Program Files\Oracle Business Intelligence\SABBReader\_jvm' and then recreate the folders 'lib\zi\Pacific' from scratch, one by one (actually, WPS will only let you create them one by one.) Then, re-test.
Answered 05/04/2010 by: VBScab
Red Belt

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