/bundles/itninjaweb/img/Breadcrumb_cap_w.png
Can anyone help me craft two helpdesk email alerts?

First: On any ticket change -- I would like the change emailed to a user (supervisor), ie, status change, owner change, comment added.

Second: On any ticket change that is unassigned, or owned by me, do the same as above.

Thanks!
0 Comments   [ - ] Hide Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity

Answers

1
Both of these requests sound like simple variations on this FAQ:
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=8&id=613&artlang=en

In the first case you take away the criteria of looking for ticket created

In the second case you build on the first to add tickets where owner_id matches your criteria
Answered 05/18/2010 by: GillySpy
Seventh Degree Black Belt

Please log in to comment