Email Alerts new tickets
We have been successfully using the email alerts with the method describe here:
What I want to do is make it so that I don't get an email when a particular email address submits the ticket
I was hoping I would be able to just change the WHERE STATEMENT to include SUBMITTER.EMAIL is not equal to that particular email address.
I have tried a few different methods, including where SUBMITTER.USER_NAME is not "admin".
Wondered if anyone could point me in the right direction.