Has anyone experienced this "Bug"?

I imported all my AD users via LDAP and am using it to assign them to their Workstation Asset.  Things are going well however, when i edit the asset to make a change to something, it sets the user field to "unassigned" even if it was previously assigned to a user.  

This means every time I edit an asset I will need to reassign the user to it.  That is not going to work because my guys will always forget to do that.

Is this a bug or am I just doing something wrong?  Your help would be greatly appreciated

Thank you,


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It's a bug, contact support they have a patch for it. The drop down menu just shows up as blank but the data remains, even if you generate a report on the asset.

Answered 04/03/2013 by: ms01ak
Tenth Degree Black Belt

  • Hrm, not sure if what we just installed this morning fixed the issue but a patch was given to us by Kace for a different issue and it resolved the issue

    Let me get that patch filename
  • Looks like we got the 5.4.7xxx latest patch that resolved this bug. thanks.
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