I have been doing a fresh scripted deployment of Windows 7 x64 to some Dell optiplex 990's. The install goes will but Internet explorer (and firefox) crashes on launch. This is caused by the video driver downloaded by the driver feed.

The Driver feed provides the following video driver package:

R311325: released 22/7/2011: Catalyst version 8.863.3.0

This driver for windows 7 x64 causes Internet Explorer 8/9 and Firefox 8-10 to crash on launch. The installation otherwise exhibits no ill effects. Other programs work fine.

The Dell Support website provides an earlier version:

R289635: released 16/11/2011: Catalyst version 8.783.2.2

This driver works flawlessly.

Has anyone else found this problem?

Is there a workaround (short of dsiabling the driver feed)?
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Hey kongwak,

How about this.


  • Add the driver feed for the 990
  • Copy the files to your desktop
  • Uninstall the package
  • Remove the bad driver
  • Add your "good driver" to the folder
  • Manually copy the files back to the k2
Answered 03/02/2012 by: dchristian
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Just remove the newer driver from drivers_postinstall and put in the older driver. The driverfeed just pulls what is there.
Answered 03/02/2012 by: cserrins
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ORIGINAL: cserrins

Just remove the newer driver from drivers_postinstall and put in the older driver. The driverfeed just pulls what is there.


Does Kace manage the driver feeds or is it handled by a section of Dell outside of Kace? What is the chance of getting the driver provided by the feed changed to use the working driver?

Also, we have seen this crash Safari. It appears to occur on pages that contain Flash content. We've updated Flash but I have had mixed reports on whether or not that works. Chrome is the only browser so far that it doesn't appear to be crashing but I am also getting reports of Shockwave errors in Chrome. Not sure of it is related to this issue.
Answered 03/02/2012 by: ncsutmf
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