I have seen references in this forum saying that it can be disabled, but the KB articles say I can just remove the link but not the survey. Which is the case?
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I think changing SAT_Survey to hidden will get it done.
Answered 07/29/2011 by: James@Grow
Orange Belt

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You're technically hiding a field. It doesn't get rid of the field (you'll keep existing survey data), but it hides it so users will no longer see the survey or get the survey email.
Answered 07/29/2011 by: airwolf
Tenth Degree Black Belt

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Changing SAT_Survey to "Hidden" and "Not required" didn't stop KACE 1100 from sending the mail to fill out a survey.

Answered 05/20/2013 by: Haverhill
Yellow Belt

  • This functionality has changed. Hiding the survey won't stop the ticket closure email. What you are seeing isn't a survey email - it's technically a closure email. You can modify this email to simply state the ticket is now closed (or anything else you'd like to change it to). Or you can just uncheck the notification for ticket closure.
  • Yes, rewording the closure mail, removed the prompt to fill out the survey. Thank you.
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