Hello,

I need to find out how to get the Service tag for each of my workstations put into Kace, is there a script i can run or do i have to manually go to each station get the tag number then put that information into Kace?

 

Thank you!

Answer Summary:
Dell service tags should automatically be added to the Inventory when machines report their inventory information. It should appear in "Inventory>Hardware>Dell Service Info".
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  • Thank you, i am still really new to Kace and i didn't even notice under the hardware section that the service tag is right there feel like an idiot! thanks guys!
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Dell service tags should automatically be added to the Inventory when machines report their inventory information. It should appear in the Hardware section.

Answered 09/12/2013 by: chucksteel
Red Belt

  • Is there a way to get this as a custom asset field? I'm about to delete some old PC's from inventory but want to retain the service tag automatically.
    • The service tag should stay in the asset even after the corresponding computer is deleted from the inventory.
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Answers

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Also, the BIOS Serial Number field under Hardware is the same as a Service Tag info that you are looking for.

Answered 09/12/2013 by: easterdaymatt
Seventh Degree Black Belt

  • All right, I see that under active inventory, but I'm looking for a way to move that over to the asset information for after I delete it out of inventory. We're cleaning up our old computers to free up KACE licenses for the new ones, but we want to keep info like the service tag permanently.
    • You can create a report with the Machine Name, Asset Tag, or any other inventory info and export as CSV. Then do a CSV import to your pre-created asset type with Machine Name as the Primary Key.
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