Dell drivers - multiple times in the catalog with the same package number but different patch IDs
My clients are currently reporting a variety of uninstalled Dell drivers. On closer inspection, it was noticeable that many drivers were recognized twice or three times on the device.
The package number is the same. Only the Patch ID of the KACE differs.
as an example:
driver: Intel Thunderbolt Controller Driver and Application,1.41.1193.0,A08
package number: 21KVH
The IDs are: PTCH321381; PTCH334585; PTCH338599
However, these duplicate and triple drivers falsify our evaluation of the open / unpatched drivers on the clients.
Can this be fixed?
Answers (2)
The cause is that Dell rereleased it for different models each time. So it seems to be a Dell Catalog issue.
Can you please open a case with KACE support, so we can report it to Dell to have the catalog fixed.
I am facing the same issue in my setup. Any answers would be helpful.
Comments:
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please open a case with KACE support. Seems to be a Dell related catalog issue. - Nico_K 10 months ago
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Thank you. It was a issue from dell. This is resolved. - Sandra Jane 5 months ago
