There is a category that we no longer use in Kbox. Unfortunatly, there are old closed tickets that used this Category.

We no longer use the software but would like to keep the tickets.


I am guessing the only way to get rid of the Category is to set the old tickets to a different category so it is no longer in use?

Has anyone done something like this?


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You hit the nail on the head. You have to move it to another category and then you can delete it. You might want to create something called "deleted-softwaretitle" and use ticket rules to make the change so you can use it for reporting if you wanted to. 



Answered 11/25/2013 by: nshah
Red Belt

  • This kind of thing is why we're moving away from this product.
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