KACE Product Support : Deleting or Hiding Categories that were used in tickets

Deleting or Hiding Categories that were used in tickets

We no longer offer certain hardware purchases that we built categories for and have these categories assigned to tickets.

Our Help Desk uses the admin portal and it is getting confusing to them when they look at all the options and to remember what we don't use anymore.

Has anyone else ran into this and if so how did you resolve the techs from not having to decipher which options to use and not use anymore.

I am open to any suggestions thanks.

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