Delay in KBOX1100 Service Desk automatic emails
We are seeing a significant delay in the reply emails that go out from the KACE Service Desk via rules or automatic checkbox replies. Does anyone know if / where a polling interval setting is for the KACE emails? Or is this a KACE to Exchange delay?
When we are trying to "reward" users for using the Service Desk by making those request receive more prompt treatment than the random phone call or post it note on your desk, it makes it a little hard when the email alert doesn't come in for 5 minutes or so.
Thanks, as always, for any thoughts and comments.
Email is slow by design.... Submit it as an enhancement request here: http://kace.uservoice.com/forums/82699-k1000
Community Chosen Answer
If I recall correctly, the K1000 sends out mail every three minutes by design. There isn't an option to change it currently.
If it's something that you need changed, it might could be changed by KACE, but it might not be for free.
Submit it as an enhancement request here: http://kace.uservoice.com/forums/82699-k1000