We are looking to modernize the email notifications from the simple plain text. The Help Desk Email Notifications are already configured with Html/Markdown but we are using the default Custom Ticket rule for Email new tickets. This is a plain text default notification that techs use. However we have other queues that staff use and would like a clean formatted template.

I cannot find any info on how to pass html or markdown(why?). Any custom email event just looks plain ugly.
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Ticket rule emails do not allow markdown/html code. You need to remember. KACE stands for Konsistency!
Answered 07/15/2015 by: h2opolo25
Red Belt

  • Well they should have named them Kustom Ticket Rules..
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You can vote it up here: https://kace.uservoice.com/forums/82699-k1000/suggestions/7016256-allow-html-markup-in-custom-rule-email-results
Answered 08/11/2016 by: kpm8
Purple Belt

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