Custom ticket rule to move between queues based on priority
We have 2 queues. The submmiter/owners labels are different but all of the submitters/owners from the first queue are also in 2nd. We would like to add a 3rd queue with even more people but this queue would be for "critical" issues. I would like to add a 4th priority level in all queues of "critical" and when this priority is selected I would like a rule to move these tickets on save to the new 3rd queue I would create called "critical issues". As I understand it all categoriies, subcategories and pretty much everything else would have to match or be available options which is no problem. I know all of my Queue IDs and how to get them just not very good with SQL (at all).