Custom Service Desk URL in E-Mails
Hello all! I'm working on getting the Service Desk set up on my KACE 1000. It seems to be working great but I have one thing I'd like to change and I'm not sure how to do it.
In each e-mail that is sent out from the Service Desk, there is a link in the message that the user can click on to take them right to the specific ticket in their web browser. Right now for me, that is going to to http://k1000.local.domain. This link works, but only if the user is on our network. I have set up an outside domain to point to port 80 on our appliance so that people can log in to the Service Desk portal while outside our network. The address for that is http://helpdesk.mycompany.com. This works perfectly for logging in, creating tickets, and viewing tickets.
What I would like to do is have the URL that is in the e-mail be the http://helpdesk.mycompany.com instead of http://k1000.local.domain. In the customize e-mail screen it is using the variable $ticket_url. That puts the entire URL in the message. Is there a variable that is just the ticket ID? Then I could just manually put in the web site and then put the variable for the ticket ID at the end.
Thank you in advance!