Critical issue with Kace 1000 version 6 Helpdesk desk Module
I am experiencing an critical issue with new version 6 of Kace. We recently upgraded to version 6 and our helpdesk rely heavily on custom views for it functionality. Since the upgrade when we try to create a new custom view in Helpdesk module to view tickets , the category option has "is" and "is not " option to choose the category. It looks like when developers were writing the code they forgot to add " contains" option in there. All other fields have "contains" option. I called support and they are unable to escalate the issue and completely useless at this point.
Not sure how to go about this !!! Please HELP...!!!!
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