Create a rule to assign the first service desk commenter as the owner and change status
I've created a rule that moves new Tickets to In Progress as soon as they are assigned an owner. I would like to create a similar that makes the first service desk commenter on a new ticket the assigned owner and changes the status to In Progress. If a submitter comments on their own ticket, it wouldn't change status. (Service Desk members have their own label.) Any suggestions are welcome.
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