Create a group that can be assigned tickets and input tickets but only see what is assigned to their group
I want to have internal departments to IT to only use the user portal and not the admin portal. What I need to accomplish is that we assign tickets to a group which all the users of that department have rights to so they can only see the tickets that have been assigned to that group and not all tickets especially the unassigned tickets.
Is there a way I can do this? Right now everyone in IT has access to the admin portal and what is happening is technicians are taking tickets out of the Help Desk unassigned queue. I know this is partially a management issue but I don't see that changing so I would like to use the system to keep this from happening.