I have a computer that I have provisioned with KACE agent and KACE agent shows in computer's program list. When I go to Devices Inventory the unit doesn't show up, where might I look to resolve this as I can't send deployments.
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Is this machine on the same subnet as your others? I have to deploy the agent using the IP address for servers I have in a DMZ. 
Answered 04/17/2015 by: rockhead44
Tenth Degree Black Belt

  • same subnet and I deployed agent using the agent provisioning through Kace 1000
    • Is the Dell Kace Agent running on the local machine?
      • I hate to admit this but how do you tell if it is running? I don't see launcher or anything in Task Manager that says KACE agent.
      • It runs as a service. I meant to type that in my reply to you.
      • Yes the AMP agent is running.
      • I have had this problem and forced an inventory using (from a command prompt) "C:\Program Files (x86)\Dell\KACE\runkbot.exe" -s 4 0
        Then the device appears.
      • I ran the command and it has shown up in the inventory.
      • Great! Definitely save that command.
  • Dear Rockhead44:

    So I ran the force inventory on the client machine and it looked like it was successful but it is still not showing up on the admin side. I enabled debugging on the machine and tried to do a force inventory. Here is the result:

    kbot[6:1407881007] @ 2015-03-19T14:05:01 (status) START
    kbot[6:1407881007] @ 2015-03-19T14:05:01 (output) Running as: SYSTEM
    kbot[6:1407881007] @ 2015-03-19T14:05:01 (activity) Launching program: 'C:\Program Files (x86)\Dell\KACE\KDeploy' '-fs -mi -fade=1 -notifyevent=' wait='true'
    kbot[6:1407881007] @ 2015-03-19T14:05:04 (output) Launched Process: KDeploy
    kbot[6:1407881007] @ 2015-03-19T14:05:04 (status) Completed FS/MI processing...
    kbot[6:1407881007] @ 2015-03-19T14:05:04 (status) FINISH (in state 'verification_success')

    I am not sure what to do to try and troubleshoot next. I have verified that the correct port is opened and connected. Also, I have verified that the program is under programs and features. Please let me know if you have any questions.
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