Close parent and all child tickets when status = Purchase Cancelled
I am using a process for hardware and software purchases that as each step of the process is completed and is closed a ticket for the next step in the process is opened. What I am trying to do is at any step of the process if the order is cancelled and the status changes to Purchase Cancelled the parent and all child tickets are closed. What is happening right now with the rule I created is that the parent ticket closes and whatever child ticket you changed the status to Purchase Cancelled is closing but all other child tickets are staying opened. Any suggestions?