Trying to force check in on a specific machine. (Lots in my org are not checking in). I removed the agent and reloaded it. Here is some log files:

[KACE Agent version 5.4.10622 Feb  8 2013]
[Fri Aug 09 10:55:47 2013] Config: debug:          false
[Fri Aug 09 10:55:47 2013] Config: config:         amp.conf
[Fri Aug 09 10:55:47 2013] Config: log:            amp.log
[Fri Aug 09 10:55:47 2013] Config: host:           ServiceDesk.xxxx.xxxx.ca
[Fri Aug 09 10:55:47 2013] Config: lasthost:       ServiceDesk.xxxxi.xxxx.ca
[Fri Aug 09 10:55:47 2013] Config: serverversion:  5.4.76847
[Fri Aug 09 10:55:47 2013] Config: appliance:      k1000
[Fri Aug 09 10:55:47 2013] Config: ampport:        52230
[Fri Aug 09 10:55:47 2013] Config: ampurl:         http://ServiceDesk.xxxx.xxxx.ca:52230
[Fri Aug 09 10:55:47 2013] Config: webport:        443
[Fri Aug 09 10:55:47 2013] Config: weburl:         https://ServiceDesk.xxxx.xxxxx.ca
[Fri Aug 09 10:55:47 2013] Config: hideapps:      
[Fri Aug 09 10:55:47 2013] Config: rto:            20
[Fri Aug 09 10:55:47 2013] Config: wto:            20
[Fri Aug 09 10:55:47 2013] Config: cto:            10
[Fri Aug 09 10:55:47 2013] Config: crto:           30
[Fri Aug 09 10:55:47 2013] Config: krash:          false
[Fri Aug 09 10:55:47 2013] Config: pl:             pluginDesktopAlerts,pluginPatching,pluginRunProcess,pluginWeb
[Fri Aug 09 10:55:47 2013] Machine ID: 40433468-0069-4967-81D8-8455B71124C8
[Fri Aug 09 10:55:49 2013] Creating Pipe Server...
[Fri Aug 09 10:55:49 2013] Creating Agent Listener...
[Fri Aug 09 10:55:49 2013] Creating scheduler...
[Fri Aug 09 10:55:49 2013] Creating connection...
[Fri Aug 09 10:55:54 2013] Header: msgid (1466223); msgType (0)
[Fri Aug 09 10:55:54 2013] Payload: pluginId: RunProcess (6); payloadLen (15)
[Fri Aug 09 10:58:41 2013] BOOTUP

[Fri Aug 09 11:05:57 2013] Kbot [4-0] not found locally, downloading ...
[Fri Aug 09 11:05:58 2013] DownloadFile(https://xxxxxxxxxxx.xxxxxx.xxxxxxx.ca/service/kbot_service_notsoap.php?METHOD=getkbot&KUID=40433468-0069-4967-81D8-8455B71124C8&KBOT_ID=4&KBOT_VERSION=0&CLIENT_VERSION=5.4.10622, C:\ProgramData\Dell\KACE\kbots_cache\4-0.xml) response code error (400):
[Fri Aug 09 11:05:58 2013] Error (cURL) copying files from 'https://ServiceDesk.xxxxxx.xxxxxxx.ca/service/kbot_service_notsoap.php?METHOD=getkbot&KUID=40433468-0069-4967-81D8-8455B71124C8&KBOT_ID=4&KBOT_VERSION=0&CLIENT_VERSION=5.4.10622' to 'C:\ProgramData\Dell\KACE\kbots_cache\4-0.xml': (400) Unknown error
[Fri Aug 09 11:05:58 2013] GetKbotEvents: Document not parsed successfully
[Fri Aug 09 11:05:58 2013] DownloadFile(https://xxxxxxxxxxx.xxxxxx.xxxxxxx.ca/service/kbot_service_notsoap.php?METHOD=getuploadpath&KUID=40433468-0069-4967-81D8-8455B71124C8&FILENAME=KBOT_LOG.txt, C:\Windows\TEMP\dklE85C.tmp) response code error (400):
[Fri Aug 09 11:05:58 2013] Error (cURL) copying files from 'https://ServiceDesk.xxxxxx.xxxxxxx.ca/service/kbot_service_notsoap.php?METHOD=getuploadpath&KUID=40433468-0069-4967-81D8-8455B71124C8&FILENAME=KBOT_LOG.txt' to 'C:\Windows\TEMP\dklE85C.tmp': (400) Unknown error
[Fri Aug 09 11:05:58 2013] Uploading Log: server [https://ServiceDesk.xxxxxx.xxxxxxx.ca] failed to return valid upload path for kuid=[40433468-0069-4967-81D8-8455B71124C8]: path=[]
[Fri Aug 09 11:05:58 2013]                (returning without attempting to upload log file)
[Fri Aug 09 11:05:58 2013] Cleaning up log file [C:\Windows\TEMP\dklE6F4.tmp]

 

If i can fix this one then i can fix the rest i hope.

An ideas much appreciated as 2/3 of our machine seem to not check in /never check in now or not update. WHile the other third work fine.

As a side note this machine is configured as per the Preparing to install k1000 agent software guilde lines.

Thanks

advkace

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Comments

  • When you set these clients up did you deploy the client as part of an image? If so you could have duplicate Machine ID's. Just a thought though.
  • No thanks you for the good idea/comment
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Answers

1

did you change the name of your kbox? (ServiceDesk.xxx)

disable SSL, looks like an SSL error.
check also your DNS

Answered 08/09/2013 by: Nico_K
Red Belt

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