We're having KACE running for the first day now.
Something that really bothers us, is that we cannot send the Ticket via E-Mail and add a custom text.


Title: Ticket number etc.

Body: [Custom Text we're adding]

[Ticket Information]


How do you do this? Is there anyway we can add a field to add a comment  to the mail?

I hope you guys figure out what I am trying to say.





Answer Summary:
0 Comments   [ + ] Show Comments


Please log in to comment



In the queue configuration under the Email on Events header there is a link to customize the emails sent.

Answered 05/07/2013 by: chucksteel
Red Belt

  • Yes thanks. But can I customize it before sending? If I want to give a customer a personal note for example?
    • The closest you could get to that kind of functionality would be using the comment on the ticket. You can't modify individual emails "on the fly".
Please log in to comment
Answer this question or Comment on this question for clarity