Is it possible that when the owners of a queue receive an email notification that it has a url to the admin portal and not the user portal?


For example, when we receive a ticket from a user this is the email we get:


Ticket Updated.


For complete details, see:



Can we somehow change the URL when emails are being sent out to OWNERS to this URL:




So basically, when USERS get an email notification, they see the USERUI URL, but when the OWNERS of the queue get an email, they see the ADMINUI URL.


Please let me know how we can achieve this.


Thank you.

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If you use a custom rule to email owners instead of the system rules you can accomplish this easily.

Answered 12/12/2012 by: chucksteel
Red Belt

  • How to do that?
    • There are multiple examples in the KACE knowledge base and support documentation in addition to the KKE videos. Please consult those and post a new question if you there is something specific that you can't get past.
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