Change 'Sent From' email address in K1000 Service Desk
Hello, I tried searching for this but no success. If I missed it please point me in the right direction.
What we'd like to do is change the 'sent from' email address when using the Email Ticket function. The system pulls the From email address of the person logged working with the ticket, but we'd like it to use the email address for the Queue. Then the receipient can Respond and the ticket be updated. We've played with rules etc, but this would make things much smoother for how we use the system. Any suggestions? We do have it setup to receive emails and we know about using the appropiate switches for updated fields, that is working great.