Cannot see other help desk user's tickets in kace service desk
New KACE service desk site and just setting up queues.
For some reason we cannot see other help desk user's tickets unless we do 'All Queues > All tickets' and then we see all the closed items as well. Reviewed docky and user settings and do not see a control to allow/disallow viewing of each others tickets across queues. Is this a functioning as designed issue or a setup issue? any help appreciated. THANKS, - KACE noob.