We are trying to customize tabs, to hide them from our users. Went to the User Roles : Edit details area under Service Desk. I am a full Admin on the Box 1000 box. All of our users are imported from AD. 

For example, when we expand the UserUI fileld and select 'Custom'and  then select to hide items like 'Software Libary', the 'Save' button is grayed out and we cannot save our changes. Has anyone ran into this?

Answer Summary:
We ended up creating a new role and assigning all the LDAP users to it. Then made the new role the default role for LDAP users. Thanks for the insight!
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You can not change the default roles in the KBOX.

Open the Users role

Click duplicate at the bottom and give it a name and make the changes you need. Then Save. 

Then make that new role your default role under Settings > User Authentication if you are using LDAP. 

Answered 05/20/2013 by: nshah
Red Belt

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You can't modify the default User role.  You would need to duplicate it and make your changes, then move your users to the new role.  Unfortunately, that's currently a manual process.

Answered 05/20/2013 by: jknox
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