We have created labels for all the queues we have and I am trying to add a label to a specific person and I am not seeing it as an option to add.  I am able to add to several other users, just not one specific user, anyone know why this might happen?
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  • We are using server version 6.3.113399 and agent version 6.3.314.
  • Use add user labels under Settings > Users
    Put check boxes next to the people you want to give labels to and do a Choose Action > Apply Label
    • That worked, thanks. Do you know why that label would not show up for that user?
      • Sorry, I don't know what you mean.
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Don't worry. You can use add user labels, go to Settings > Users,  and then choose the specific person you want to give labels to and do a Choose Action > Apply Label. Now you can add a label. Label would not show up for this user may be because of collapse.
Answered 12/15/2015 by: AaronDonald
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