Can Knowledge Base article use a domain name?

  • Joshy Boy
    White Belt
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  • 06/15/2015
Hi All, 

Our users access our K1000 Service Desk using the domain name servicedesk/ rather than the default K1000-manage address.
Is there any way to also use our domain name with knowledge base articles rather than the k1000 root url?

Regards

Josh
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You can easily configure DNS to forward several FQDNs to the K1000. It sounds like you have something like k1000.domain.loc as your K1000's A record in DNS and you have a DNS CNAME record for servicedesk.domain.loc. You could, for example, create another CNAME record for knowledgebase.domain.loc pointing to the k1000.domain.loc A record.

It gets a little more complicated if you use SSL and/or SSO.
Answered 06/19/2015 by: airwolf
Tenth Degree Black Belt

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Ours works this way. What do you have set under Control Panel > Network Settings > Web Server Name?
Answered 06/15/2015 by: jegolf
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