6600 PC Suite Install problem

I am trying to install a product from Nokia (Nokia 6600 PC Suite) that uses 'InstallShield'.
When I try to install the Nokia PC Suite for the 6600, the installer asks the basic questions about configuring the installation and then when you click 'Next', it just hangs.

The Nokia package is available here (it's a free download) if this helps:
http://www.nokiausa.com/support/phones/software/1,3048,6600,00.html

I have tried everything I can think of, including disabling all security features, turning off the WinXP firewall and stopping all AntiVirus s/w.

Q) Is it possible to either monitor the Installation process(s) to determine where/why the installer is hanging or can the exe file be dis-assembled/analysed to determine what it's trying to do?

Q) Are ther any tools out there that would help in this activity?

My environment:
WinXp (Home) SP2
Dell Latitude Laptop
256M Ram
40G drive with ~17G free

Nokia 6600 PC Suite.

Please Help with any suggestions.

I'm assuming that there must be some registry setting that the installer is hung up on. Would there be anything else that would block this from installing?

Paul.Carew@bigfoot.com
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Have you tried the "registry cleaner" that is available when you follow the link you posted?

Worth a go, even though you don't get that error.

I have captured a Nokia PC Suite 6.5 installation (not sure what version of PC Suite is in your "Nokia 6600 PC Suite" download) and while I cant vouch for what Installshield gets up to along the way, the end result is not a complicated installation. No services, no reboots, no hardware keys. It's a typical Installshield/MSI mish mash. Uses ISScript9.

It sounds like you just want this installed, not needing to deploy this specific package, so an alternative suggestion, why not download Nokia PC Suite 6.5 from

http://www.nokiausa.com/support/pcsuite/download/1,7833,6230,00.html?lang=English&pm=6600

Depending on what cable you are using you might need to download an additional cable driver.
Answered 05/30/2005 by: GB1
Orange Belt

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Thanks for responding GB1,
I should have mentioned in my original post that I had tried the registry cleaner from Nokia.
In fact, I found two versions of it on various Nokia Web pages, neither made any difference. I also was using the "PC Suite" that came directly from the Web site. Interestingly enough, I found two versions of that as well (The install files were of different sizes), one on the USA Nokia site and a different one on the European site. Both failed in the same way.

I can report some success here though. After posting my original message above, I continued to try and understand what was going on.

After determining that Nokia had used InstallShield. I went to InstallShield's web site. After doing some digging, I found that there are a number of command parameters that can be supplied to an InstallShield file. I could get the installshield to generate a log by using command switches to force the installation to run silently. The log indicated that the install seemed to be complaining about a missing log file. Not much help there. I then found an "Extract_All" command switch which causes the InstallShield file to unpack itself, but not execute the install. Once I had unpacked the install, I found that I could kick of the actual Nokia installation directly by invoking the internal setup.exe. To my surprise, the installation ran and completed!

I'm still not sure what was tripping'InstallShield' up. I'm pasting the log contents here (it was pretty short).

setup.log:
[InstallShield Silent]
Version=v7.00
File=Log File
[ResponseResult]
ResultCode=-5


Anyway, I now have the product installed, which is the main thing, but I am very curious as to what was causing installShield so much grief.
Answered 05/30/2005 by: pcarew
Senior Yellow Belt

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Graham,
How did you go about captuing the "Nokia PC Suite 6.5 installation"?

I'm curious as to how to go about monitoring what an installation does.
Paul.

Paul.Carew@bigfoot.com
Answered 05/30/2005 by: pcarew
Senior Yellow Belt

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I personally use Wise Package Studio. Its an application suite that can be used to package or repackage applications (what this forum is all about).

Very simply it shows you what changed on the system so in itself can be used for some fault finding, although that's not really its purpose.

I am glad you found a work around for your fault. I'm not up on Installshield, so not sure what that error code is. Maybe it couldn't unpack itself or couldn't install ISScript. Well done anyway!
Answered 05/30/2005 by: GB1
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