I set up a queue for our maintenance department.  Pretty straight forward and simple.  I want to use the built in email on events option when their supervisor makes one of them an owner.  I edited the Ticket Modified option to include some custom information like location, building, etc...but I don't see an option to add the summary.  We sort of just want the maintenance person to just look at their email and read everything they need right away.  I don't want to create custom email rules because we have a few maintenance people and I would need to create a rule for each of them.
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If $ticket_summary doesn't work then I would assume that when they introduced the summary field they forgot to create the corresponding variable for tickets. Hopefully the variable works but the documentation wasn't updated. Either way I would submit a support ticket for a possible bug.

Answered 06/20/2016 by: chucksteel
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