One of our applications requires a password in order to be uninstalled. Is it possible to add a password switch to the full command line so it would do a silent uninstall without requiring us to enter a password?

Edit:
Thank you for taking your time. I am trying to uninstall the Bitdefender Endpoint Security. It is a legacy installer with the following uninstall path: C:\Program Files\Common Files\Bitdefender\SetupInformation\{8EA2F37E-E3E4-45AB-BAD3-6E3F38F60258}\installer.exe . Basically, no matter how I try to uninstall it I can't get by the password prompt.


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  • Hi,
    that's a bit silly isn't it? How about you let us know:
    1. What software is it?
    2. What type of package is it (msi or legacy installer)

    Have you tried the -? switch?

    Cheers
    Phil
    • Thank you for taking your time. I am trying to uninstall the Bitdefender Endpoint Security. It is a legacy installer with the following uninstall path: C:\Program Files\Common Files\Bitdefender\SetupInformation\{8EA2F37E-E3E4-45AB-BAD3-6E3F38F60258}\installer.exe . Basically, no matter how I try to uninstall it I can't get by the password prompt.
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Forgive me but why does it matter? An application is just a bunch of files and registry data. Just build an uninstall package or script and run that.
Answered 02/25/2016 by: VBScab
Red Belt

  • Hi Ian,
    perhaps it's something like the Symantec that requires a password to disable and de-install services.. but until an answer is provided we will never know...
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Hi,
is there anyway to download the installer so that i can have a look?
Have you looked at the vendor site for enterprise deployment tools / tips?
Do you have the original installer command?
Is it really a legacy installer, or a MSI wrapped in an executable?

Phil
Answered 02/25/2016 by: Pressanykey
Red Belt

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Hi Phil,

Thanks again for your help. Unfortunately, all I have is this old install file when it was initially rolled out. I hope that it is useful.

https://www.dropbox.com/s/ivkmlgldno7v5zw/EndPointSecurity3.6.exe?dl=0

When it was initially rolled out there was a BitDefender server that managed the deployment and all updates and then pushed the agent to all machines. So it wasn't even rolled out through Kace. Unfortunately, the server is not accessible anymore, so i can't uninstall it with the deployment tools BitDefender wants us to remove it with. That's why I thought there could be a way to remove it through Kace. Let me know if you need anything else.

Answered 02/25/2016 by: SunsDevils
White Belt

  • I know it's a long shot, but have you tried contacting the vendor? If I have time over the weekend I'll have a look at what you have on drop-box. I suspect that the services that are running (usually a couple of 'main' services and a watchdog service) are all protected from being shut down and therefore cannot be de-installed, and the password is required for this...
    If it was rolled out be the bit-defnder server, I suspect that the server console allowed the creation of the set-up package which contains the password, which would have been set on install.
    • Thanks, Phil. I do have the password, i just don't know how to encode it in Kace. And yes, it was rolled out this way. I guess we found some other uninstall file that doesn't require a password, but it leaves a lot of stuff behind in the registry. Maybe we will try it instead.
      • So, I've had a quick look at what you have provided. The setup.exe contains an embedded msi, so theoretically it should be possible to make it silent. I'll have a play on a virtual machine and let you know.
    • Thank you very much for your help. I really appreciate it.
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