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Bug SMTP ? KACE SMA v13.1.79

Hello,

After updating my KACE SMA appliance v12.1.169 to v13.1.79, I am having a problem with sending email from my queues.

On v12 in Network Settings, I checked the "Enable SMTP server" box and entered my internal SMTP server name and Port 25. Everything works fine, emails queues are indeed sent from the e-mail address corresponding to each queue, via the O365 SMTP and an O365 account.

On v13, impossible to use the same configuration.

First difference: in the Network Settings, there are two checkboxes:

- Enable SMTP local server (incoming)

- Enable SMTP remote server (outgoing relay)


I activate both boxes, then I enter the address of my local SMTP server and Port 25 (identical in KACE SMA v12). I do not change anything in the messaging settings of my queues. But unable to send e-mail. When I consult the LOGs, I have the following message: "SMTP error from remote mail server after pipelined end of data: 530 5.7.57 Client not authenticated to send mail."


To test, I entered the O365 SMTP server in Network Settings:

Server : smtp.office365.com

Port : 587

Login: O365 account

Password: O365 account password


And it works!

Emails are sent with the correct email address, from each queue.


In my opinion, this is a bug. Because normally the SMTP parameter of the queues must override that of the System, am I right?


Am I the only one having this problem with v13.1.79 ?


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Answers (3)

Answer Summary:
Posted by: Hobbsy 9 months ago
Red Belt
0

Get onto support and log a call , I believe there is a patch fix that can be applied to fix the issue 

Posted by: srinatel 9 months ago
White Belt
0

any solution for this problem? I have the same problem.

Posted by: Johny_HESGE 9 months ago
White Belt
0

No solution, my ticket at Quest was closed. Have you contacted Quest Support?

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