Ticket Updated.

 

This ticket is in Medium priority.

 

The owner of the ticket is Nathaniel  .

 The submitter of the ticket is Jon L .

 

For complete details, see:

 

    http://kbox/userui/ticket?ID=189

 

 

 

Jon L  on Aug 01 2012 09:56:11 AM

 

  Changes:

 

    Changed ticket Category from "Please Choose " to

 

    &quot;Incident::Account Lockout::Active Directory&quot;.<br />Changed

     ticket Owner from &quot;Unassigned&quot; to &quot;Nathaniel

    &quot;.<br />Changed Time Worked from &quot;&quot; to &quot;10

    minutes&quot;.

 

 

 

Jon L on Aug 01 2012 09:55:51 AM

 

  Changes:

 

    Changed ticket Queue from Dispatch to Administration .<br />Changed

 

    ticket Category from &quot;Dispatch&quot; to &quot;Please Choose

 

    &quot;.

So i dont really want the quotes in history when it's emailed
Here's what the code in Email on events looks like.
IS there anyway to fix this? Is anyone else getting the same problem?

Ticket Updated.

For complete details, see:
    $ticket_url

$ticket_history

 

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Answers

3

The "&quot;" is a bug in the KBOX which I believe was tied to an earlier version of 5.3.  Open a ticket with KACE support and there is a patch that should resolve it.

 

Answered 08/02/2012 by: jknox
Red Belt

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