Software Deployment

We use 7.0.01 and i could not find a silent install for this so had to do a setup capture with adminstudio to get an msi file to use silently.

I have always done a setup capture for Remedy applications. you can use any tool lokie Admins Studio/ WISE for capturing it.

An answer file does not work with the newer versions of BMC Remedy user (7.5 +). The vendor provides a an options.txt file that you need to modify to install the applications and options your organization needs. The options.txt file is a beast, but once you determine what options you need and modify them, you can script the install. Things to consider: I needed to edit a reg key to not delete the temp files that were extracted before the install completed. I also had to copy the install files to the local drive and run the script from there. Apparently the options.txt file will only work from a local path. Here is the script:

c:\Remedy76\Disk1\InstData\VM\setup.exe -i silent -DOPTIONS_FILE=c:\Remedy76\Disk1\InstData\VM\Options.txt

After the install completes, run a script to delete the local folder.

OH..and BTW..you need an options.txt file for the uninstall as well. You will need to modify it to uninstall the options you chose to install.

skt, thanks for that tip, but this doesn't work with this.  The best way out was to do setup capture.  So GAKIS & piyushnasa, thanks for the idea.

Thanks

AK

You need to create answer file for the setup.exe, than use that *.iss file to install silent.