Hello fellow K1000 users,

I have a question about people who are sending in tickets by mail. Now I want it to automatically fill in the person who sent it through mail, so that I don't have to fill that in.
If anyone can point me in the right direction, I'd be most happy. 
Answer Summary:
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

0
This should be automatic if the user has an account in your KACE system. I have LDAP integration and whenever a user sends an email with a ticket the submitter automatically gets populated. If you have manual entered users you might need to update their info with a username and/or email if not already in there.
Answered 09/25/2014 by: h2opolo25
Red Belt

Please log in to comment
0

Thanks, it works!
It automatically updates now.


Thanks again,
Ekkerd

Answered 09/26/2014 by: Ekkerd
Senior White Belt

Please log in to comment
0

Thanks, it works!
It automatically updates now.


Thanks again,
Ekkerd

Answered 09/26/2014 by: Ekkerd
Senior White Belt

Please log in to comment
Answer this question or Comment on this question for clarity