Hello guys,
Currently, I have hidden the Priority field from the regular users and have only made the Impact field visible.
Is there a way to make it so that if the user selects the "Many people can't work" in the Impact field, the Category is immediately change to "Critical" or "High" etc. before the user saves the ticket?

I appreciate all the help.

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I solved this guys. Thanks.
Answered 02/22/2012 by: allenn
Orange Senior Belt

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Hi Allenn, can you advised how you resolved this? 

Answered 01/08/2014 by: closetgeek
White Belt

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