Does anyone have a rule or suggestions to offer for a rule:
I want to be able to manually enter a new ticket. Upon saving/closing the ticket I want the machine name to be updated based on the submitters name.

Make sense?
Any help would be greatly appreciated.


Doug
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It makes sense and is definitely possible, but it'll have to be a custom help desk rule.

Where will you be pulling the lookup from?

Are you assuming the last user for a machine should be associated?

Or will you be keeping the translation in assets?

Just be careful when writing your custom rules!
Answered 04/22/2011 by: dchristian
Red Belt

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I was hoping that someone else had worked through this process. Hard to believe more users have not requested it. How does the Service Desk VNC to a computer if the name is unknown. Besides walking the user through retrieving the computer name and giving it to you.

Finding it hard to convince myself to use this product. However, if I do I will post my solution When I figure it out, that is.
Answered 04/28/2011 by: daliff
Yellow Belt

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