approving authority need to allocate ticket owner
in one of our queue we've got the problem, if someone creates a ticket, there should be send an email to two people, and they need the ability to change the ticket owner. I've contacted our local Support but they can't help me with that kind of problem.
I know this is kind of special but our CEO persists on this feature.
Is there someone who realized something like this before? I don't have a lot of experience with customized ticket rules and in my opinion, this is a hard one.