My manager has requested that I document the application management process. His expectation is that there is enough documentation so that someone in my group who has little or no experience managing applications can refer to the documentation to manage an application. Has anyone faced something like this and what did you do? I'm not even sure this is a possibility with just about every application being different even from the same vendor.
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Could you please define "application management process"
Answered 06/19/2008 by: AngelD
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ORIGINAL: AngelD

Could you please define "application management process"



This would be the process from taking the raw application from CD or download and prepping it to be deployed unattended. This could range from recording an answer file, to creating transforms for MSIs, to repackaging. For example the process to configure QuickTime to deploy in a corporate environment, disable updates etc. We all know how much fun Quicktime is judging by all the posts on this board. But this documentation would not be specific to an app but cover all apps.
Answered 06/19/2008 by: joedown
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Answered 06/19/2008 by: AngelD
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ORIGINAL: AngelD

I would start with http://juice.altiris.com/article/4151/installation-flow-and-options-template and then update from there.




That is good information to lay out specifics but what I'm looking for are procedures. I'm trying to ascertain if this possible? Management at my organization is under the expectation that any task within the organization can be done by following a procedure or procedures. For example we have a procedure for installing a bluetooth printer in Windows XP. So I'm wondering about the feasibility of creating procedures for application deployment. Can something like this be done without writing a book? From the responses, I'm gathering that other organizations don't require this type of thing?
Answered 06/19/2008 by: joedown
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ORIGINAL: joedown
From the responses, I'm gathering that other organizations don't require this type of thing?
I think you're probably right. The requirement outlined - "that someone in my group who has little or no experience managing applications can refer to the documentation to manage an application" - is unfeasible. How urgent would it ever be to deploy an app, from CD receipt to deployment, that your manager couldn't get an experienced packager on short-term contract?

If this is, as I suspect, a requirement for an ISO9000 award (or whatever that's morphed into this week...) it would best be addressed by a specialist in that area.
Answered 06/20/2008 by: VBScab
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