API for accessing KACE databases
I am trying to write an application where a HD tech would only need to enter in a few fields and click a button. A KACE ticket would be then get created, closed, catergorized, time added, and have a quick comment in it. I was thinking that I may be able to accomplish this via tags in emails, but there are no tags for hours worked on a ticket since it is a separate table.
Does anyone know of any API's that we could use to accomplish this? Is there any other ways that I could use email to populate hours?