I've noticed that when I switch to ALL QUEUES I don't have the OWNER list that I woul dhave with individual queues.

I'm a full admin and have ownership rights (by label) to every queue.  With that being said, we use multiple queues but we use a user named SERVICE LEVEL 1 for tickets that are service level 1, which is a ticket pool for myself and another, but we have to go to the individual queue to see that owner.


Anything I'm missing to see ALL QUEUES by OWNER?

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In the meantime I've made a custom view to show all tickets assigned to Service Level 1.

And by writing a direct insert into statement, I've pushed this view unto another person, but doesn't seem "right"

Answered 08/01/2013 by: Wildwolfay
Red Belt

  • We also had this same issue, plus we really didn't like working within the service desk "View By" dropdown so I created a custom site for the service desk using PHP, bootstrap, and highcharts. You can see my original post here: http://www.itninja.com/blog/view/twitter-bootstrap-for-kace-service-desk Within the original post is a link to the GetHub where you can download the code if you want.
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