Hey there,

I've heard around (from kace support) that there is a rule which you can create to allow you to close a job on behalf of any user. Ie, HDTech 1 has a job open and HDTech 2 knows its to be closed so he sets the status to closed. Unfortunately unless he sets the owner to himself the job will re-open or not close all together. Unfortunately though I wouldnt know where to start with writing a rule like this.

Any hints from anyone?

Cheers
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If they are both queue owners, then you don't even need a rule - any owner in the queue has full permissions to modify all tickets.

Unfortunately unless he sets the owner to himself the job will re-open or not close all together.

If this happens, then you've got a rule that needs to be modified. If another owner closes a ticket, it should not trigger a rule to re-open. So, it sounds like you have a case of too many rules rather than the need to write another.
Answered 05/25/2011 by: airwolf
Tenth Degree Black Belt

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