K1000 Alert and Trigger rules
I am a NEWB to KACE 1000 but have been asked to Set the following Alert and Trigger rules.
- Add acquistion queue email rule.
- Please add an email rule for the acquisition queue to email the help desk once a day where status is not closed and ticket due date is today, is within next 2 days, or is overdue.
Any Assistance will be appreciated, links, notes.