K1000 Alert and Trigger rules
I am a NEWB to KACE 1000 but have been asked to Set the following Alert and Trigger rules.
- Add acquistion queue email rule.
- Please add an email rule for the acquisition queue to email the help desk once a day where status is not closed and ticket due date is today, is within next 2 days, or is overdue.
Any Assistance will be appreciated, links, notes.
Thanks.
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Posted by:
brucegoose03
8 years ago
The due date is confusing; do they want where due date is today? or is in the next 2 days? or do they want if it's either do today or in the next 2 days?
Custom ticket rules are kind of tricky. I usually reccomend reading this:
What Are Ticket Rules
https://support.software.dell.com/k1000-systems-management-appliance/kb/111734
here is an example of a popular ticket rule that gets used:
How to notify any user or group by email when a new ticket is created
https://support.software.dell.com/k1000-systems-management-appliance/kb/111222
There is also Kace Professional Services (fee-based) on help with writing rules as well.
Lot of MySQL involved usually.
