Hi i am new to packaging. please help me doing this. I created a tranform for vendor msi(Adobe photoshop elements 10). I tried installing it. after installing the app its rolling back automatically. I disabled the rollback option but still its not working... what could be the solution.

Please reply me ASAP
:)
Thanks in advance
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First thing to do is log analysis.
Answered 01/17/2012 by: SandeepPanat
Orange Senior Belt

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i have done it. i've disabled the rollback option.
Answered 01/17/2012 by: tulip
Yellow Belt

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So, following your analysis of the log, you decided that the way to fix the rollback was to disable it? Priceless...

Go back to the log and find the text "Return value 3". Post the dozen or so lines above and below that text. Remember to use the forum's CODE tag when posting log content or indeed text of any great length.
Answered 01/17/2012 by: VBScab
Red Belt

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@ VBScab... Im new to this packaging.. just thought it could be the solution. im wrong.. it means the app is not installing properly so its rolling back.

I could able to find the Return value 1 and Return Value 0 not the Return value 3.
Answered 01/17/2012 by: tulip
Yellow Belt

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Before you do anything, test your install on another machine. Be sure to reboot and clear out any other installs such as patches. Ideally, for troubleshooting you should be using a clean machine with no other apps installed (just the OS, in a workgroup, unplugged from the network, no antivirus, etc...). Once you are satisfied with the results, then move to your regular build and work from there.

Make sure you have logging set in your command line. You will need to adjust the command line to fit your situation.
Something like this:
msiexec.exe /i "\\server\folder\file.msi" TRANSFORMS="\\server\folder\file.mst" /liwear "c:\folder\filename.LOG"

For verbose logging use this:
msiexec.exe /i "\\server\folder\file.msi" TRANSFORMS="\\server\folder\file.mst" /l*v "c:\folder\filename.LOG"

Don't use the /q switches when testing your installs so that if there is a visible error, you can see it.
Answered 01/17/2012 by: jmaclaurin
Third Degree Blue Belt

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