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After booting into K2000 Boot Environment, Cursor is constantly jumping around

I am fairly new to managing our K2000 and I am running into an issue. For all of my HP desktops, I am able to sysprep and capture images without an issue. Recently I have started to add Panasonic Toughbook images onto our K2000. With some of the newer CF31 models, after I PXE boot and choose the Kace Boot Environment, the cursor on my screen constantly jumps around. I cannot get it to stop and cannot continue through with the imaging process. I have tired disabling the touchpad and only using a USB mouse, but I have the same issue. I tried creating a new KBE, but it is less reliable from the previously built one from last year. Does anyone have suggestions to fix this? I cannot capture these Toughbooks with the cursor constantly moving.
Asked 6 years ago 1266 views
5 Comments   [ + ] Show comments
  • Have you included the drivers for the Toughbook in the KBE? - chucksteel 6 years ago
    • No I have not. The Admin guide only says to get the KBE drivers from their support site, and that is all I have been using. Just like the other response, if I download these drivers, where in the samba share do I save them? - dfsalazar04 6 years ago
  • I work with Toughbooks a lot. How are you building your KBE's?


    When I create my KBE's:
    I use this Driver pack:ftp://ftp.panasonic.com/computer/software/pe5x64_driverpack.zip

    Even though it is a driver pack for Windows 8, I use this in conjunction with a Windows 10 based KBE. - Desktop Jockey 6 years ago
    • Man. This helps me a ton. Quest support told me I only need the KBE drivers from their support drive in our Samba share. This makes sense that I would need these included. Where do you save these specifically? \\(K2000IP)\Drivers\windows_7_x64? Also, should I be getting these drivers from each PC manufacture I use? All of the folders in the Drivers folder are empty except for the "kbe_windows_x64" and "kbe_windows_x86", which I got directly from the Quest support site. - dfsalazar04 6 years ago
  • You will need to unzip the drivers to "\\K2000\drivers\kbe_windows_x64". If there are any other files or folders in that directory, remove them (Or zip them up).

    Then Recache the KBE Drivers and try to remake the kbe

    I do not know if HP makes a Windows PE driver Pack. If they do, then you can do the same thing for HP machines. - Desktop Jockey 6 years ago
    • What about the KBE drivers from Quest Support? Remove those as well? I just don't want to break the HP machines that I have working now.

      Also, how can I bake these into a Win 7 ISO? I have this same cursor problem when I try to load Win 7 Pro SP1 on a newly formated Toughbook HDD. - dfsalazar04 6 years ago
    • EDIT: Or are you trying to say I should have a KBE for each type of Manufacture I image with KACE (One for HP, one for Panasonic, one for Lenovo, etc.)? - dfsalazar04 6 years ago
      • Well you can try to combine the drivers but you may end up with a conflict. To get the Panasonics working, I would first create a KBE specifically for those.

        You can compress the current contents of the kbe_windpws_x64 folder and leave the zip in there. (So you dont lose your previous config) - Desktop Jockey 6 years ago
  • Does the computer have onboard GPS, if so the mouse and the GPS receiver can be confused. - jayrobinson 6 years ago
  • The drivers from the WINPE10 driver pack works for me on 99% of computers, there are two or three DELL and Lenovo Models, where we had to build "Tailored" KBEs for those machines ONLY. What I do is I add the machine brand and model on the KBE name itself.... - Channeler 6 years ago

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dfsalazar04 White Belt
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