I am working on adobe creative suite cs5.5,used the Adobe Application Manager Enterprise Edition (AAMEE) to create the package (msi)

( I created this a couple of months ago with out any issue)i followed all the steps and created a msi.The msi fails to install i included the log below

SI (s) (A0:90) [16:05:24:569]: Note: 1: 1708
MSI (s) (A0:90) [16:05:24:569]: Product: Adobe CS5.5 -- Installation operation failed.

MSI (s) (A0:90) [16:05:24:569]: Windows Installer installed the product. Product Name: Adobe CS5.5. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

MSI (s) (A0:90) [16:05:24:584]: Deferring clean up of packages/files, if any exist
MSI (s) (A0:90) [16:05:24:584]: MainEngineThread is returning 1603
MSI (s) (A0:8C) [16:05:24:584]: RESTART MANAGER: Session closed.
MSI (s) (A0:8C) [16:05:24:584]: No System Restore sequence number for this installation.
=== Logging stopped: 4/20/2012  16:05:24 ===
MSI (s) (A0:8C) [16:05:24:584]: User policy value 'DisableRollback' is 0
MSI (s) (A0:8C) [16:05:24:584]: Machine policy value 'DisableRollback' is 0
MSI (s) (A0:8C) [16:05:24:584]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A0:8C) [16:05:24:584]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A0:8C) [16:05:24:584]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A0:8C) [16:05:24:584]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A0:8C) [16:05:24:584]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A0:8C) [16:05:24:584]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (A0:8C) [16:05:24:584]: Restoring environment variables
MSI (c) (70:78) [16:05:24:584]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (70:78) [16:05:24:584]: MainEngineThread is returning 1603

Please let me know if i am missing somthing.I really apreciate  any help.

Thank You.

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1

Can you post some more log before this..

Answered 04/22/2012 by: piyushnasa
Red Belt

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We need the name of the action that has "return value 3", Like piyush said, it should be earlier in the log

Answered 04/23/2012 by: pjgeutjens
Red Belt

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1

Copy the Package on the machine instread of in network and try to execute the msi.

If still showing errors check the log file and provide us.

Answered 04/23/2012 by: Visalakshi
Orange Senior Belt

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Are you trying to install the MSI directly or calling the msi via set up?

There seems to be two possibilities:

1.Exe shoudl be installed with the deployment file.

2.Enuf space should be available on the machine where the application is installed.

 

Answered 04/24/2012 by: RJ
Purple Belt

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I really appreciate all your help.I figured out a way to install the msi created by adobe Deployment tool AAMEE. i was using /qn switch instead of /Quiet.I still need to figure a way to install the exceptions,even though there is a cmd line avalible for them in the same folder it gives me error when i install them.

 

Answered 04/25/2012 by: VATMAN
Orange Belt

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