Additional Service Desk Forms?
So we have a Service Desk setup for users to send IT their problems, but now we are wanting to expand it. We would also like to use it for HR to request new users to be added. This would require different fields to fill out then our current Support Ticket form. How can I go about setting this up?
Community Chosen Answer
Create a second queue for your HR submissions. Each queue can have its own set of people to submit and/or manage tickets with different fields, different email address, etc.
page 74 or so.
Answered 07/17/2014 by: MacDude
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